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FAQ

FREQUENTLY ASKED QUESTIONS
Usually check-in is after 2pm but we are flexible providing we have had time to properly clean and prepare the room.
We always ask our quests to let us know when they are due to arrive so we can be here to greet and settle them in.
Usually by 10.30am, however, we are flexible depending upon the arrival time of the next guest and the opportunity to properly clean and prepare the room in readiness for their arrival.
£5 for an overnight charge. We only have one charging point and it’s allocated on a first come basis.
No and all rooms are on the first floor involving steps
It depends a bit on the weather but usually its ready to use by early May to mid September. As long as we have notice as to when it is required guests can swim all day/evening.
Normally yes. However, with the current coronavirus issue we are restricting its use to one guest room at a time on a first come basis.
If your temperature is above 37.5 degrees, it is with great regret we will have to turn you away and refund any payments you have made.
If the cancellation is more than 14 days before arrival, there will be no charge for cancellation. If the cancellation is less than 14 days before arrival the full booking value will be charged.

You cannot smoke in the house or in your rooms but you may smoke outside and in the garden

Just dogs and a dozen horses.
Sorry, no.
Yes and if you let us know we will provide you with cutlery and crockery.
Yes – two nights.
There is no charge for any child up to 2 years old and if you let us know we can lend you a travel cot, potty loo and high chair.
It depends on your allergy. If it’s a dairy issue, we can provide almond, soya alternatives. Simply let us know and we will do what we can to help.